Support/ Warranty Policy
Warranty Policy

Limited Warranty

Thermaltake warrants its products to be free from defects in material and workmanship during the warranty period; when given normal, proper, and intended usage. If a product proves to be defective in material or workmanship during the warranty period, Thermaltake will, at its sole option, repair or replace the product with same product or similar product. The replacement product assumes the remaining warranty of the original product or 30 days, whichever provides longer coverage for the customer.
Thermaltake Case product Warranty Period
Category Series Warranty
Chassis All Cases (excluding physical damage) 3 Years
* Thermaltake is not liable or responsible for any physical damage of the product
PSU with case 3 years
Thermaltake Power Supply product Warranty Period
Category Series Warranty
Power Supply Toughpower DPS G Series 10 years
Toughpower iRGB PLUS 10 years
Toughpower DPS Series 7 years
Toughpower Grand Series 7 years
Smart DPS G Series 7 years
Toughpower SFX Series 7 years
Toughpower GF/PF Series 7 years
Toughpower GX Series 5 years
Toughpower Series 5 years
TR2 Power Series 5 years
Smart Series 5 years
Litepower Series 2 years
Thermaltake Cooling Solutions product Warranty Period
Category Series Warranty
Liquid Cooling System DIY LCS / Pacific Series 2 years
AIO Coolers 3 years
Air Cooler * Excluding Frio Extreme 3 years
Frio Extreme 10 years
Notebook Cooler All Notebook Coolers 3 years
Case Fan All Case Fans 3 years
Mobile Fan All Mobile Fans 3 years
Thermaltake Storage product Warranty Period
Category Series Warranty
Storage Any Storage Device 3 years
Thermaltake Gaming Peripherals & Furniture product Warranty Period
Category Series Warranty
Gaming Desk All Gaming Desks 2 Years
Gaming Headset All Gaming Headsets 2 Years
Gaming Keyboard All Gaming Keyboards except Poseidon Z 2 Years
Poseidon Z Series 5 Years
Gaming Mouse All Gaming Mice 2 Years
Gaming Mouse Pad All Gaming Mouse Pads 1 Year
Gaming Accessory All Gaming Accessories 1 Year
Gaming Controllers All Gaming Controllers 1 Year
Gaming Chairs All Gaming Chairs 2 Years
Gaming Monitor All Gaming Monitor 3 Years
Thermaltake LUXA2 product Warranty Period
Category Series Warranty
Power Solution * Excluding the WPC series 2 Years
Audio Solution 1 Year
Holder Solution 1 Year
Accessories * Including WPC, Power Adapter series 1 Year
Thermaltake Refurbished product Warranty Period
Category Series Warranty
Thermaltake Refurbished Items * Only official Thermaltake Refurbished Items Covered 30 Days
Thermaltake LCGS product Warranty Period
Category Series Warranty
LCGS All LCGS Systems 1 Year
Please note that our Thermaltake LCGS products has its own warranty & return policy. Please visit the Thermaltake LCGS Warranty & Return Policy for more details.
Thermaltake Memory product Warranty Period
Category Series Warranty
Memory Memory Functionality Limited Lifetime
RGB LED 3 Years
Thermaltake Accessories product Warranty Period
Category Series Warranty
Accessories All Accessories 1 Year

II. Who Is Covered Under the Warranty

The warranty is non-transferable. Only the original customer is covered under the warranty. Thermaltake products sold from auction sites, rent-to-own sites, and private sellers such as eBay, Aarons, Amazon (for private sellers), etc. will not be honored. Refurbished, display samples/display items, and open box items are not covered under this warranty

III. What Is and Is Not Covered Under the Warranty

It is important to note that our warranty is not an unconditional guarantee for the duration of the warranty. Should the product, in Thermaltake's opinion, malfunction within the warranty period, Thermaltake will at its discretion repair or replace the product that is equal or greater in value depending on supply. Any replaced parts become the property of Thermaltake. The warranty does not apply to the software component of a product or a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs, or modifications.
The warranty does not cover any events including but not limited to:
· Any fault or damage caused by natural wear and tear, disasters, earthquake, thunder, unusual voltage or environmental factors is not warranted.
· Any fault or damage caused by natural wear and tear, disasters, earthquake, thunder, unusual voltage or environmental factors is not warranted.
· Any damages unrelated to manufacturing defects.
· Any unsuitable environment or use of the product in Thermaltake's opinion.
· Any product which has been modified without official permission from Thermaltake, or on which the serial number or warranty sticker has been defaced, modified, or removed.
· Damage, deterioration, or malfunction resulting from:
Accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the product.
· Third party products using Thermaltake components will not be covered by warranty. Contact vendor or the manufacturer for information about servicing.
· Repair or attempted repair by anyone not authorized by Thermaltake
· Any shipment damages (claims must be made with the carrier).
· Thermaltake does not cover warranty for display samples and opened box items.
· Unauthorized repairs to a Thermaltake product will void the warranty offered by the warranty. Thermaltake reserves the right to refuse to service any product which has been altered, modified, or repaired by non-Thermaltake service personnel.
· Thermaltake does not warrant that this product will meet customer's requirements. It is customer's responsibility to determine the suitability of this product.
· Removal or installation charges.
· Customer is responsible for the cost of shipping the product to Thermaltake. Thermaltake pays the cost of returning a product to customer.
· Thermaltake reserves the right to replace the product with a service product at their sole discretion at any time.
· Items from different regions requested under Thermaltake USA’s warranty is subject to the terms and conditions of this warranty policy.
· Thermaltake items not carried by Thermaltake USA will be replaced with an equivalent item based off item specifications at Thermaltake’s discretion.
· Limited edition items may or may not be available due to the scarcity of the product. For any warranty coverage of said limited edition items, Thermaltake USA reserves the right to replace with an item with equivalent specifications.

IV. Limitations of Implied Warranties

There are no other oral or written warranties, expressed or implied, including but not limited to those of merchantability or fitness for a particular purpose. The duration of implied warranties is limited to the warranty length specified in Paragraph I.

V. Proof of Purchase

In the unlikely event that warranty service is required, Thermaltake will request a proof of purchase (store receipt or invoice) and the user must provide that in order to receive warranty service unless permitted otherwise.

VI. Exclusion of Damages (Disclaimer)

Thermaltake's sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. Thermaltake shall not, in any event, be liable to the purchaser or any third party for any incidental or consequential damage, (including, but not limited to, damages resulting from interruption of service, loss of data and loss of business), or liability in tort relating to this product or resulting from its use or possession.

Limited Warranty on Thermaltake LCGS Systems

Thermaltake LCGS warrants this product and its parts against defects in materials or workmanship for the period specified in the warranty included with the purchase from the original date of invoice. During this period, Thermaltake LCGS will repair or replace defective parts with new or reconditioned parts at Thermaltake LCGS option, without charge to you. All original parts replaced by Thermaltake LCGS or its authorized service centers, become the property of Thermaltake LCGS. You are responsible for the payment, at current rates, for any service or repair outside the scope of this limited warranty.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension, or addition to this warranty.

II. Warranty Coverage

The warranty is non-transferable. Only the original customer is covered under the warranty. Thermaltake products sold from auction sites, rent-to-own sites, and private sellers from websites as eBay, Aarons, Amazon (for private sellers, official sellers are accepted), etc. will not be honored.

III. Warranty Conditions

The above Limited Warranty is subject to the following conditions:
  1. This warranty extends only to products distributed by Thermaltake LCGS is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska and Hawaii.)
  2. This warranty covers only normal use of the computer. Thermaltake LCGS shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii) disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone other than an authorized Thermaltake LCGS representative.
  3. In the event that your computer is returned to Thermaltake LCGS for repair – should no defect in materials or workmanship is found, you will be responsible for return shipping and current labor charges.
  4. You must retain your bill of sale or other proof of purchase to receive warranty service.
  5. The computer’s serial number must be untampered with and clearly identifiable.
  6. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
  7. Thermaltake LCGS and its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to Thermaltake LCGS, its dealer, distributors, resellers, or Authorized Service Centers.
  8. All pre-installed software programs are licensed to customers under non-Thermaltake LCGS software vender’s term and conditions provided with the packages.
  9. This warranty does not cover any third-party software or virus-related problems.
  10. Thermaltake LCGS makes no warranty either expressed or implied regarding third-party (non-Thermaltake) software.
  11. 30-day money back guarantee does not include opened software, parts, special order merchandise and shipping & handling fees.

IV. Limitation of Implied Warranties

Thermaltake LCGS makes no other warranty, either express or implied, including but not limited to an implied warranties of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. Thermaltake LCGS makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description. The duration of implied warranties is limited to the warranty length specified in Paragraph I.

V. Proof of Purchase

In the unlikely event that warranty service is required, Thermaltake will request a proof of purchase (store receipt or invoice) and the user must provide that in order to receive warranty service unless permitted otherwise.

VI. Exclusion of Damages (Disclaimer)

Thermaltake's sole obligation and liability under this warranty is limited to the repair or replacement of a defective product at our option. Thermaltake shall not, in any event, be liable to the purchaser or any third party for any incidental or consequential damage, (including, but not limited to, damages resulting from interruption of service, loss of data and loss of business), or liability in tort relating to this product or resulting from its use or possession. Except as provided above, Thermaltake LCGS is not liable for any loss, cost, expense, inconvenience, or damage that may result from use or inability to use the computer. Under no circumstances shall Thermaltake LCGS be liable for any loss, cost, expense, inconvenience, or damage exceeding the purchase price of the computer.