Warranty Policy
How to find S/N
eRMA Service
RMA Status Tracking
Technical Support

Customer Support / eRMA Service

Your Personal Information

*Region For US and Canada customers only
*First Name
*Last Name
Mobile Phone
* Email
* Address
* City
* State
* Zip Code/ Postal Code

Product Information

* Brand
* Product Category
* Product Number
Product Description
S/N (How to find S/N ?)

* Part

* Detailed Description

Purchase Information

* Date of Purchase
* Shop / Store Name
* Invoice No
* Attach proof of receipt  
(The size of jpg/jpeg/pdf file must be set within 2MB and use the normal characters but no spaces as the file name.)  

Advance Service

At Thermaltake, we understand how important your computer is to you. We offer Advance Service also know as cross shipping to minimize your computer down time. For advance service, the replacement part or product will be shipped to you first. You will need to provide credit card information to be authorized and charged for the MSRP of the replacement part or product. We will refund the total charge once the defective part or product is received and processed. You will have 45 days from the day the replacement part or product is shipped to return the defective part or product for a full refund. If Thermaltake does not receive the part from you after 45 days, the charge for the full amount will not be refundable.